Globe's service is really really lousy

I've just finished another bout with one of Globe's customer service representative. Honestly. Having to call them every month just to get my billing statement is really a pain in the butt. That's only half of it. Unfortunately for me this fiasco has been going on for more than a year now. Every time it's the same thing. They tell me that they processed a report and will be fixing the problem during my next billing period. More than a year later nothing has been fixed and I'm pretty damn tired of having to talk to those useless customer service reps every single month.